Friday, July 13, 2018

Remove unwanted ads, pop-ups & malware



If you're seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:
  • Pop-up ads and new tabs that won't go away
  • Your Chrome homepage or search engine keeps changing without your permission
  • Unwanted Chrome extensions or toolbars keep coming back
  • Your browsing is hijacked, and redirects to unfamiliar pages or ads
  • Alerts about a virus or an infected device
In the future, avoid unwanted software by only downloading files or visiting sites that you know are secure.

Remove unwanted programs (Windows, Mac)

Check your computer for malware (Windows)

Chrome can help you find suspicious or unwanted programs on your computer. If Chrome finds an unwanted program, click Remove. Chrome will remove the software, change some settings to default, and turn off extensions.
You can also check for malware manually.
  1. Open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under “Reset and clean up,” click Clean up computer.
  5. Click Find.
If you're asked to remove unwanted software, click Remove

You can remove malware and other programs on your computer that you don't remember installing.
  1. Open Finder.
  2. On the left, click Applications.
  3. Look for any programs you don't recognize.
  4. Right-click the name of any unwanted programs.
  5. Click Move to Trash.
  6. When you're done, at the bottom, right-click Trash.
  7. Click Empty Trash.

Reset your browser settings

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
    • Windows: Under "Reset and cleanup,” click Reset Settings and then Reset Settings.
    • Mac or Chromebook: Under "Reset Settings," click Reset Settings and then Reset.
    • Linux: Under “Reset Settings,” click Restore settings to their original defaults and then Reset Settings.
If you removed unwanted programs or reset your browser settings, you might need to turn some extensions back on. To turn extensions on, at the top right, click More More and then More Tools and then Extensions. Only turn on extensions you trust.

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